Privacy Policy

Install Maintain Sustain Ltd ("we", "us", "our") is committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Install Maintain Sustain Ltd is a family-run roofing and drainage company serving South Yorkshire and surrounding areas.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Telephone: 07942 327499
• Email: info@installmaintainsustain.co.uk
• Website: installmaintainsustain.co.uk

When you submit an enquiry through our contact form, we collect the following information:

• Your name
• Your email address
• Your telephone number
• Details of your enquiry or message
• Property type and roof type, where provided

We do not knowingly collect personal data from children under the age of 16.

We use the personal information you provide to:

• Respond to your enquiry or request for a quotation
• Arrange site visits or surveys where required
• Deliver roofing and drainage services you have requested
• Communicate with you about your project or service
• Meet our legal and contractual obligations

We do not use your information for unsolicited marketing without your consent.

We process your personal data on the following lawful bases under UK GDPR:

• Pre-contractual steps: Processing is necessary to take steps at your request before entering into a contract (for example, preparing a quotation).
• Contract performance: Processing is necessary to perform a contract with you (for example, delivering agreed roofing or drainage work).
• Legal obligation: Processing is necessary to comply with a legal obligation.
• Legitimate interests: Where appropriate, we may process your data on the basis of our legitimate interests in running our business and responding to customer enquiries, provided those interests are not overridden by your rights.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is hosted on a secure platform. While we take data security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and business, such as website hosting providers, email service providers, and IT support, where necessary and subject to appropriate safeguards.

⚠ For business owner review: Please confirm the specific third-party providers used (e.g. form submission services, email platforms, hosting providers) so this section can be updated accurately before publication.

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

⚠ For business owner review: Please confirm your actual data retention periods (for example, how long you keep customer enquiry records and job records) so this section can be updated with accurate timeframes.

Our website may use cookies or similar technologies to support its operation. Cookies are small text files stored on your device when you visit a website.

⚠ For business owner review: Please confirm whether any analytics tools (such as Google Analytics) or tracking cookies are currently active on this website, so this section can accurately describe what cookies are used and for what purpose. If no tracking cookies are used beyond essential functionality, this section should state that clearly.

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data in certain circumstances.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to object: You can object to processing based on legitimate interests.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request your data in a portable format.
• Right to withdraw consent: Where we rely on consent as the lawful basis, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 2.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any external website you visit.

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:

• Telephone: 07942 327499
• Email: info@installmaintainsustain.co.uk

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). You can do so at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.